Rental property maintenance is one of the biggest expenses and risk factors in real estate investing. One of the many benefits of using Berkshire Hathaway HomeServices Florida Properties Group is our approach to rental property maintenance. Tenants can be hard on rental properties but so can allowing a property to age without property preventative maintenance. The Florida sun and humidity lessen the life of most paint and roof products. Aging hot water heaters and water connection lines to appliances can spring leaks. There are many vendors available to respond to these needs. We require maintenance providers to maintain required license, liability insurance, workers comp and commercial vehicle insurance as a protection to the property owner.
When a tenant contacts us with a service request, our first step is to trouble-shoot the issue directly with the tenant. If we resolve the issue over the phone with the tenant, there is no charge to you or the tenant; this service is part of our monthly management fee. If we do determine that there is a rental property maintenance issue and cannot resolve it over the phone, then we will dispatch a Technician to resolve the issue. If we estimate that the cost of repair will be $300 or less, we will move forward with the repair and simply bill your account in our system. If we estimate that the cost could exceed $300, we will seek your approval. If you are not reachable and the situation is an emergency threatening the safety of the tenant or the structure of the home, we will take the most prudent action to minimize risk of additional damage.
If the tenant caused the maintenance issue, then we will seek to recover the expense from the tenant. In all cases (regardless of the type of repair, or the estimated cost), you and your Asset Property Manager will receive a courtesy alert through our automated system which will inform you that there was a maintenance issue. If you do not want to be alerted, we can turn off that feature.
Our pool of Core Vendors provide services ranging from day-to-day maintenance, to turnovers, as well as rehabbing and large-scale projects. We hire the experts when it comes to rental property maintenance and project management!